Customer satisfaction surveys
20 October 2019
In regularly conducted customer satisfaction surveys, we get high 4.6 out of 5 points year after year (average for 2013–2018). In the surveys, the following variables are taken into account: timeliness of delivering and loading, responsiveness and flexibility, communication, staff qualifications, speed of handling complaints, addressing problems, compliance with regulations and procedures, and the technical condition of the fleet. Visline is growing, thanks to the satisfaction of our customers. Thank you everybody!